JEROME J. GENTES
716-239-0398
  • About Me
  • UX Content Design
  • more UX Content design
  • Marcomm & Ecommerce Content
  • RÉSUMÉ & CV
​Résumé

Curriculum vitae

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Relevant Experience
Principal Content Designer
Intuit, Inc., Mountain View, CA, Feb 2017-Present    

  • Content designer and UX strategist for financial data apps handling critical data connection, error prevention, and file import experiences across platforms and devices
  • Designed scalable, best-in-class user experiences to move customers across products and data providers
  • Led security, privacy, legal, and compliance standards development for US, UK, AU, and EU data-sharing 
  • Collaborated on content and design system improvements, contributing  new style, voice, and tone guidelines
  • Hand-selected for high-velocity, agile team to design Aid Assist, a PPP-eligibility calculator 

Lead Brand Content Writer
Meyer Corporation, Vallejo, CA, Nov 2012-Feb 2017

  • Wrote and managed ecommerce product, marketing and social media content for global industry-leading kitchen and cookware distributor
  • Created an innovative, immersive storytelling strategy to deliver SEO-rich feature and benefit content for 9K+ products across 10 unique brands
  • Collaborated across business development, design, brand management, and product management teams
  • Wrote branded content for 10 corresponding e-commerce websites, including refreshed style, voice, and tone 

Freelance Marketing & UX Writer                    
Medical and entertainment industry clients, Mar 2010-Mar 2017

  • Audited, wrote, and edited content for clients on pediatric oncology, e-learning, telemetrics, and tourism
  • Developed web content strategies, including SEO, analytics, and social sharing to drive digitization of traditional medical industry patient engagement model
  • Conducted interviews to understand user needs and develop sensitive medical and technical content

Education
  • Introduction to Human-Centered Design, Acumen Academy, March 2021
  • UX Writing Fundamentals Certification, UX Writers Collective, May 2019
  • Master of Fine Arts, Non-Fiction Writing, Columbia University, New York            
  • Bachelor of Arts, English, University of California, Berkeley

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